Striving to offer our customers the best possible customer service in a modern shopping environment

With our familiar shop fronts and friendly, helpful staff, our award-winning convenience stores form the backbone of many Scottish neighbourhoods – we are there for you, right in the very heart of your local community.

Our aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.
Open from early in the morning to late at night, any of our team members will tell you that no two days are the same!

Roles at Scotmid


Whether you are interested in joining one of our neighborhood or premium fresh stores, you will be joining a team committed to providing a great customer experience through great people, great products and great availability.

Store Manager

Store Managers are key to the success of our business by leading, motivating and developing their teams to exceed customer expectations. Regardless of which store you are in, your main focus areas will include driving sales, product availability and developing the team.  You could also have an instore bakery offer, hot food and ‘food to go’, or a strong local product range that gives your store a real point of difference to get behind.

Senior Team Leader

Some of our stores also have a Senior Team Leader role – in addition to the duties of the Branch Supervisor, a Senior Team Leader works in partnership with the Store Manager to contribute to improving KPI performance and productivity efficiencies, as well as deputising for the Store Manager during periods of leave and on rest days.

Branch Supervisor

Branch Supervisors are responsible for leading the CSA team in delivering an exceptional customer service experience within our stores.

An integral part of the store management team, you will need to be a good communicator who takes pride in delivering exceptional customer service and has a team minded approach.

Customer Service Assistant

Customer Service Assistants are the backbone of a store.  You need to be able to turn your hand to anything and are responsible for creating an efficient, welcoming environment which gives great customer service and wows our customers every day.